Frequently Asked Questions
Magical Pawers hours, holidays & cancellations.
Standard office hours
Monday-Friday 10am-6pm
Sunday 12pm-4pm
Dog sitting
All bookings require a 50% non-refundable deposit
All non-holiday bookings of 7 days or more will receive 10% off
Holidays
All major holiday bookings will incur additional 20% surcharge
Cancellation policy
Dog visits & walks-
Cancellations must be requested by 6pm the day before scheduled service or you will be charged in full.
Dog sitting -
Cancellations for non-holiday bookings must be requested at least 1 week in advance or remaining balance will be charged
Cancellations for holiday booking must be requested at least 2 weeks in advance or remaining balance will be charged
Will my dog be walked in bad weather?
Yes. we provide services in difficult weather conditions. However, I ask that you please leave your dogs weather specific attire and towels within easy reach. In extreme weather I may have to shorten walks for the safety of your pup, but in these cases the remainder of the time can be spent playing with them your home.
Do you provide treats and poop bags?
I always have healthy training treats on hand to utilize during walks. However, I do encourage you leave out treats that your dog(s) is accustomed to to avoid any digestive issues.
I do not provide poop bags, and it is preferable that they are attached to the leash in an easy pull container.
Do you arrive at a designated time for walks?
Dogs will be walked within a two hour time frame.
Will I get the same walker/sitter everytime?
I try to accommodate wherever possible but I can’t always guarantee the same walker/sitter each time.
What is your service area?
I provide services to Upper and midtown Manhattan, and LIC.
Dog sits outside this service area may be available upon request.
Will you take my dog off leash?
No. I will never take them off leash while in my care even if they are trained to do so.
Will you take my dog to the dog park?
No. I will not take them to the dog park while in my care.
Do you provide services outside NYC?
I may if travel is compensated for, please reach out for more details.